I am not sure I have seen tags else where in test cases so i'm a bit clueless. Can someone suggest how I can make use of them? Even better, if any of you are using them successfully to make things better in qa?
You can use tags in number of ways really. They can represent type of a test case, a stage of your release (like development, pre-release, post-release etc.) or a component/module of your app (for a simple SaaS app, thing: reporting, subscriptions and so on..)We also have an article on this you might wanna check: http://testcollab.com/blog/repurposing-test-cases-with-tags/